Terms & Conditions

Welcome to CHPO! The following terms and conditions guide the use of and commerce in our online store. These terms and conditions may be adjusted from time to time.

General

You can purchase our products through our online store. If you have any questions, please contact our customer service for help at customerservice@chpobrand.com. All merchandise remains our property until payment is fulfilled. Any attempt of fraud will be reported to the police. CHPO reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. CHPO holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our website. This also includes type faults, price and stock changes. All prices include Swedish vat (25%).

Delivery

Shipments are sent by DHL in Sweden. Larger orders and all orders outside of Sweden are sent by UPS. We currently ship to all countries in the European Union, Norway, Switzerland, China, Japan and to the USA. We are based in Sweden and do not control any duties/taxes that may occur to your package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside the EU) so please contact your local customs office for further information. The order will be sent to the address you enter at the checkout. Upon confirmation estimated delivery time is 1-3 working days in Sweden and 2-5 working days internationally, if nothing else is announced. We aim to process all orders within 24 hours after which you will receive a confirmation email that the order is being shipped. We will charge the equivalent of 25 EUR for declined items, e.g. if you refuse to sign or don't pick up the order at your pick-up point. This cost will be deducted from your initial payment of the order. If you change your mind about items you ordered, contact our customer service immediately. You still have to collect your package and return it back to us at your own expense. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

Free shipping on orders over 1000 SEK / 100 EUR / 110 USD.
80 SEK / 8 EUR / 8 USD flat rate shipping on orders below.

Payment

You have the following options:

– Credit Card (Mastercard/Visa)
– Klarna (Sweden only)
– Paypal

When using credit card you pay immediately at checkout. CHPO does not charge extra for credit card purchase. All our card data is handled securely by our payment service provider Adyen who are certified by PCI-DSS. When the package arrives, you pick it up at your local pick-up point in Sweden or equivalent internationally. All information concerning your credit card is encrypted and secured. CHPO reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.

Return Policy

You have the right to return a product and get a full refund (except shipping costs) within 30 days from receiving the goods. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to receive a credit note. If you want to exchange a product, please make a return (instructions below) and place a new order.

Contact us at customerservice@chpobrand.com before returning the product, we will email you a return label. The cost of the return is 100 SEK / 10 EUR / 10 USD which will be deducted from your initial payment. Then return the product together with your receipt (or a note with your name and order number).

Right of withdrawal

Having a right of withdrawal by law means that you have 14 days to withdraw from a purchase that you made off-premises, for example online and get a full refund. The rules regarding right of withdrawal is the same within the EU, Norway, Iceland and the United Kingdom. You can find the Withdrawal form here.

When you withdraw from your purchase, you need to send the product back to us. Make sure to get a receipt for the return and keep it as proof. You must pay for the return freight yourself, we will provide you with a return label and deduct the return cost from your initial payment.

https://www.konsumentverket.se/en/articles/right-of-withdrawal/

Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or "https://" to show that the page you are visiting is secured. CHPO cooperates with Adyen for redemption of credit card payments. According to GDPR, CHPO needs your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

Force Majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances we will apply to force majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs CHPO will try to inform you about this.

Warranty

Your CHPO watch is guaranteed under the terms and conditions of this warranty against defects in materials and workmanship for a period of 2 years from the date of original purchase.

The CHPO warranty does not cover:

- Battery end of life.

- Scratches on case and glass.

- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.

- Discoloration of light colored watches and/or components

The CHPO warranty does cover:

- Movement failure.

- Manufacturing defects.

The warranty will not be accepted by CHPO if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or craftsmanship. If your model is not available in case of replacement, a similar watch of equal value and appearance will be provided.

If you believe you have a warranty claim, please contact customerservice@chpobrand.com Include your order number, receipt, photos of the suspected errors and a brief description of the claim. If for any reason your watch is returned to the store where you purchased it, try to place it in the original packaging. If you have any questions, don’t hesitate to contact customerservice@chpobrand.com.

Product Care

WATCHES
Instructions on how to adjust the size of the metal mesh watch straps can be found under "Product Care".

- The watch contains a precision movement. Do not open the watch, or attempt to remove the case-back.

- Any and all work, including battery replacement, required within the warranty period must be carried out by a certified watch technician or dealer.

- Do not expose the watch to extremes of temperature, or rapid changes of temperature.

- The watch is designed to withstand impact under normal use, it must not be subjected to severe impacts, or dropped onto hard surfaces.

- Keep the watch away from magnetic fields. Watches can be adversely affected by magnetism and may gain or lose time. It is important not to leave a watch close to magnetic objects for a long time. In particular, cell phones, television and PC speakers, magnetic necklaces, handbag clasps, hair-driers, electric razors, magnetic parts of refrigerators are all magnetic. An affected watch remains magnetically charged even after being removed from the magnetic source.

- Only clean the case with a soft cloth, moistened with water. Do not use chemicals, solvents or soap, as these can damage the seals and finish of your watch.

- Do not expose the watch to strong chemicals such as petrol, solvents or adhesives, as these can seriously damage both the waterproof seals, and the finish of your watch.

- Do not attempt to fold or bend the metal mesh wristbands.

WATER RESISTANCE
The watches have been designed, manufactured, and tested for water-resistance to the depth stated on the back of the case.

- Water-resistant up to 3 ATM are suitable for everyday use and can tolerate rain and splashes, but are not recommended for swimming and diving.

- Water-resistant up to 10 ATM: Means that the watch is suitable for surfing, swimming, snorkeling, sailing and other water sports.

- After any contact with salt water, immediately rinse your watch with fresh water. WATERPROOF WATCHES ONLY.

SUNGLASSES
Our lenses have 100% UV400 protection and some of them are polarized. The warranty policy does not cover wear and tear from regular use or misuse such as scratched lenses and broken temples.

- The sunglasses are designed to withstand impact under normal use. They may not be subjected to severe impacts, dropped onto hard surfaces and sat upon.

- Only clean the lenses with our cleaning cloths or other professional cleaning material. Do not use paper tissues.

- Do not expose the sunglasses to strong chemicals such as petrol, solvents or adhesives, as they can seriously damage/change the coloring of your frame.

- Avoid contact with salt water.

- Please store your sunglasses away from direct sunlight, in a clean and dry location.

- Screws should be tightened from time to time.

SNOW GOGGLES
All of our snow goggles have a 1-year warranty against defects in production. Stuff you do, like scratching the lens or wear them while playing rugby, is not covered by the warranty.

- Our goggles are made for snowboarding (or skiing if you can't snowboard). They will block harmful solar radiation and protect your eyes from snow and wind. They are not meant to be used for any other purposes.

- Don't touch the inside of your lens. If you do, you could ruin your lens for good. No matter how gentle you are, the inside should never be touched, especially not when wet. This could cause damage to the anti-fog coating.

- Don't use the hand dryer to dry your goggles. Not only can it melt your lens, but extreme temperature change can produce water in between your lens or even crack the lens.

- Don't combine a face mask and goggles when you're not riding. The face mask supplies warm, moist air into the lower vents every time you breathe, creating moisture-rich air in the lens which can cause fogging.

- Don't ever hike with your goggles. We know it's a great way to get a perfect goggle tan, but when your body is hot and the air is cold, it can cause your goggles to fog. Tip from the coach; keep a pair of CHPO sunglasses in your pocket to swap before hiking.

- Don't rip away ice from the vents. It is ok to brush off snow or carefully tap it on your leg but be careful when your vents ice up. If you pull the ice away, it can tear the foam vents.

- Always bring your goggles in for the night. This allows them to dry out in a cool and shaded environment so you're ready for the next day. And remember to let them air dry before storing them.

- Use a soft cloth meant for goggles to clean them. Using a harsh fabric will scratch the lens.

This text was last updated 2026-07-01.